WELCOME TO CLYDESDALE HOUSE

- Unique in character, vision, and direction.
"Advancing performance, values, and rewards beyond
ordinary imagination. Nobody knows about your
talent, integrity, or accomplishments unless you give
samples in action.” (anonymous)
BOOK YOUR ASSIGNMENT NOW!
(Photo - Lillooet Region British Columbia, Canada - St'át'imc First Nations petroglyph/petrograph)

CLYDESDALE HOUSE BREAKS THE MOLD

WHEN IMAGINATION RUNS OUT!

* Creative solutions from start to finish.
* Informative, encouraging, motivational and productive.
* Establishing niche planning, funding, creative marketing tools
encompassing both ‘Clicks & Mortar’ applications.

“ A unique mosaic in that the principles of Business Development are woven with imagination, vision and disciplined practical expertise.”
“ The true ‘gift’ of reaching deep, bringing out the best in colleagues and client’s.”

BOOK YOUR ASSIGNMENT NOW!

BUSINESS STRATEGIES THAT WORK!

"Proven Strategic Thinker And A Results Driven Marketer"
"Senior Business Strategist, Coach, and, “hands on” real time Practitioner who can claim measurable personal accomplishments. In a world where there are two basic types of industry influencers: entrepreneurs-those who are predisposed to work independently and: corporate leaders-those who can lead and work well in a team, Bob is a rare individual who understands and thrives in both environments. A genuine Change Agent recognizing the values of tradition and progress ."
(Quote - Excalibur)

Harvard Business review has stated that outsourcing/partnering is one of the most important management ideas and practices of the past 75 years and that 73% of US executives are presently outsourcing one or more business process to external service providers.Strategic benefits of partnering: * Access to professional skills and resources* Cut costs and draw on the expertise and resources of a third party* Minimize your risk* Optimum success is reached by utilizing experts who are focused on achieving your objectives without internal distractions* Improve competitive advantage* Effective strategic planning and communication programs that keep you ahead of the competition* Improved focus on core business services and products. Partnering with a third party frees up your time to focus on your core business activities. Benefit from cost savings on overhead today!

“Imagination is the beginning of creation. You imagine what you desire, you will what you imagine and at last you create what you will.”
George Bernard Shaw

Photo - Site Evaluation. Ancient Zoroastrian Fire Temple, Surakhani Azerbaijan)

TOURISM MARKETING & HOW!

CLYDESDALE HOUSE
Seize The Moment! Get their 1st!

TOURISM MARKETING & DEVELOPMENT
* Marketing Plans
* Service Culture
* Tour Packaging
* Client Rewards Management
* Strategies
* Action Plans
* Training
* Culture Sensitivity
* Aboriginal Tourism Development
* Tourism Economic Planning
* Tourism Audit, Indexing, Evalulation
* Hotel & Resort Marketing
* Needs Assessment
* Franchising
* Coaching, Advisors, Consultant

Recent Recipient -
William Van Horne Visionary Award in Tourism Development.

Individuals. Company. Community. Government.
Hotel & Resorts, Tour, Travel, & Transportation Company's,
Community Tourism Development, Food & Beverage Operations,
Stakeholder Liaison

* philosophy - trends - mission crafting
* image - branding - eCommerce marketing
* product development

Experienced. Knowledgable. Street Smart, Leading Edge.
Proven Performance Worldwide!
BOOK YOUR ASSIGNMENT NOW!
Testimonials do say it best!

PUTTING ON THE RITZ

CLYDESDALE HOUSE sharing a legacy of knowledge
and Industry participation.

Past member A.C.T.A., A.S.T.A., S.I.T.E., P.A.T.A., UFFTA, N.T.B., T.I.A.C., T.I.A., P.T.A.C., U.S.T.B., Founding member Vancouver A.M & the (President)Tourism Industry Association Of British Columbia, the forerunner of C.O.T.A. Chair to Downtown Vancouver Association, Vancouver Board Of Trade, British Columbia Provincial Chamber Of Commerce - Tourism Committee's, U.S.A. National Speakers Association. Board and Chair of numerous other Tourism Task Forces at municipal, provincial, state, federal and international conferences and organizations.

Volunteer expert advisor to CESO/SACO, represented through CIDA/DFAIT - Canada Government Department of Foreign Affairs. Roster Member TAM-BAS, "Turnaround Management & Business Advisory Services Programme". London, United Kingdom. http://www.tambas.org/
Pioneer member - Distinguished Member of Association of Tourism Professionals. Recent recipient
William Van Horne Visionary Award for Tourism Development.

"Tourism is and will be one of Top 10
Growth Industries for the Next 15 Years"
(Photo -Felt Top Hat - Putting on the Ritz! - Bring on the BLING!)

GRAFFITI & TESTIMONIALS

GRAFFITI

(Random Selection From Files. Gratefully acknowledged)

"Hi Bob. We've been emailing back and forth the past few days about the wording on a contract I've been preparing and it reminded me on how much I appreciate your extensive travel industry knowledge and our 30 years of friendship. You have often been helpful in keeping my mind focussed rather than allowing it to beat around a topic. You are very much appreciated, Bob."
George Bell President/OwnerBell Tours & Travel
Ocean Park, British Columbia, Canada

Robert (Esquire) “The Queen has commanded me to thank you. The Queen hopes for great success and sends her best wishes to you.”
(Kenneth Scott - Her Majesty’s Secretary - Buckingham Palace)

“Always enjoy our times together; the rewards of our friendship has always been the candour and the schemes.” (Rick Antonson – President/CEO Tourism Vancouver & Chair IACVB International Assoc. of Convention & Visitor Bureaus. Washington DC)

Dear Bob - On behalf of the Province of British Columbia, I would like to congratulate you on your recent William Van Horne Visionary Award, presented to you by Tourism British Columbia and the Council of Tourism Associations of British Columbia (COTA) at the B.C. Tourism Industry Conference held earlier this year. I want to thank you for your role in developing British Columbia's tourism industry. It is your vision and creativity that led to the creation of the Tourism Industry Association of BC, which led to the eventual creation of the COTA, a strong voice for tourism in our province. Sincerely Stanley B. Hagen, MinisterTourism, Sport and the Arts

"Thanks Bob, you are AMAZING!"
(Brenda Ireland MBA, Project Director - The Upper St’át’imc Language, Culture & Education Society (USLCES) Cultural Centre Project – Lillooet B.C. Canada)

"Muy agradecidos por tu trabajo. Estamos pendientes de terminar la traducción, que nos permita tener una visión clara y contundente de tus recomendaciones. Mil gracias." JAKELINE SIERRA CHAVARRO Jefe Dpto. Promoción y DesarrolloCámara de Comercio de Neiva, Colombia

“ Dear Bob. Writing to you from Armenia with great love & respect. We are missing you so much! We are going to exceed your expectations and please, you also write to us when possible. The promotion of our next Silk Road Rally is going to start in December and will be run in August. Hasmik and Karen send you best regards! We are looking forward to seeing you soon again. Lots of good wishes, kind reflections and thoughts”.
(Your students from Adventour Travel and Motor Club /Yerevan/Armenia)

“Thank you for your help, thank you for your attention. I’m sure your advises will help us to improve our business.”
(Eduard Edokov/the General Director Alliance Marketing Group Alatau Health Resort & Interlux Country Club
Central Asia’s only golf course, Almaty - Kazakhstan)

“ It is not very often that a group of students will unanimously agree that one instructor stands out so significantly. We are imploring your return next year! Classes will be dull without you.”
(B.C. Institute of Technology - B.C.I.T. Students.)

“ Thank you for your days with us. Now we are missing for our joint working days. Every time we will happy to see in Baku again. By for now Mr. Bob.”
(Kamran. -“ P.S. Got our IATA! Thank you for assistance. Kamran Gajar/Director Global Travel Agency
Baku - Azerbaijan)

“Hey Bob. I will keep you updated on the issues of our cooperation with the Tourism Minister. You are a very business orientated person and I like this approach a lot. You did a great job with these guys.”
(Elnur Allahverdiev/Country Representative- Azerbaijan)

“Your dedicated consultation and service with our hotel projects this 4 last years our families thanks you.”
(Mr. H. Naya, President / Dr. Sen - Tea Master-Urasenke Foundation/Kyoto, Japan)

“ You are an awfully good hotel man. You did all the right things.”
(Raymond Willie Jr. - Dallas Texas USA)

“ Dear Bob – You gave us new perspective within which to view the Tourism Program. Your enthusiasm and commitment were infectious. We will introduce the changes you have proposed. Our best wishes and see you."
(Ester V. Tan Ed.D Vice-President for Academic Affairs Foundation University – Philippines)

"This is the third time I have had the pleasure of congratulating you for your efforts on behalf of the Canadian Executive Services Organization. At the request of the Foundation University in Dumaguete City in the Philippines, you were asked to develop a comprehensive curriculum and course syllabi for a hospitality, restaurant and tourism program and to conduct skills training for the faculty. My understanding is that your outstanding efforts were much appreciated. Once again, thank you for your generous time and expertise.
Your truly."
(John Cummins, Member Parliament, Canada)

“ I shaved my legs for this? Thank you for your honesty. No one else told us the truth.”
( Judy Parker Owner/Chez Michael Restaurant. )

“As staff, you all know I have purchased another hotel that will take up a considerable amount of my time over the next few months. During this transition period, Bob, as interim Managing Director, brings with him a history of extensive knowledge and experience in the hotel and tourism industry. We are privileged to have him aboard and have the opportunity to be able to work with him and benefit from his expertise. Focus will be on restructuring positions, teamwork and professional growth under Bob’s direction.”
(Melvina White – Hotel Owner, British Columbia)

“ I found your report excellent and insightful. It is my intention to use your report to frame out, a decision piece from where we can focus on moving forward. The area of Technology and change is massive. Your ability to provide a manageable examination of this major subject is an achievement in itself.”
Thomas Penny, Manager Corporate Systems.
(Government of Canada)

“We would like to thank you for your earlier assistance in program development of the Foundation Program in Tourism Management and hope you are satisfied with the final product. Your continued support with our now formed Advisory Committee is welcomed.”
Leslie Triplett/Director of Management Studies.
(Simon Fraser University)

“ I am honored to have been presented with this Canadian tourism Medal presented by the Canadian Government. As you have contributed greatly to our Tourism Industry I’m pleased to share the award with much appreciation for your personal dedication.”
Grace M. McCarthy, Deputy Premier (Province of British Columbia)

“ You have truly done a great job for us.”
Pat Jordan, Minister of Tourism (Province of British Columbia)

“ I would like to compliment you and all those that have been associated with completion of the interactive video systems and video displays. You should be very proud of your participation and I am glad it has worked out so well.” (David Podmore, President B. C. Pavilion
(EXPO 86/Jimmy Pattison Chairman - British Columbia)

“Thank you again for your very kind words. Your address was warm, meaningful and intuitive. Gordon *(Shrum) Grace *(McCarthy) and I enjoyed both your words, and our lunch together. I congratulate you on the Asia Pacific Project Bob. It is always a pleasure to work with you.”
(Pat Carney, Senator - Canada)

May I take this opportunity of extending to you our heart felt appreciation and thanks for a job well done. Both B.C.I.T. and the Industry will benefit from your deliberations. Again, many thanks for the tremendous job that you have done Bob.”
(John D. Kyle, PhD Dean School of Business, British Columbia Institute of Technology)

“On behalf of the Economic Development Association of this Province I would like to thank you. Without your professional contribution our Spring Conference would not have been such a great success.”
(Annemarie Koch, Conference Organizer)

“You can be justifiably proud of your contribution and ultimately to the economic growth of the region and our province. You have helped create a memorable and worthwhile event that will benefit the entire community.”
(Stanley B. Hagen, Minister. Regional and Economic Development - Province of British Columbia)

"Dear Bob - This is the fourth time I have had the pleasure of congratulating you for your efforts on behalf of the Canadian Executive Services Organization. I understand that you went again to Baku, Azerbaijan and advised a travel company on establishing co-operation with international partners. You also developed a website to international standards, conducted training in marketing and sales techniques and provided recommendations on tour packaging and sales techniques manuals. Thank you again for sharing your professional knowledge and experience to help others internationally."
(John Cummins, Member of Parliament Delta-Richmond East/ Canada)

Wow. I get it now! Thank you for pulling us out of the dark. There is something akin to shadow boxing here. Your skills Bob, kind of sneak up on you.”
(Random – Industry Quote)

Hi again.Thanks. Just admirable. One should learn from your tough motivation! Best regards.
(Hayk Antonyan, Yerevan, Armenia)

"Robert, your many strengths and skills, such as international experience with knowledge of Asian and European cultures, and expertise in both marketing and operations all contribute to the Gappanna Estates (GENA Trading Group) way of doing business."
GENA TRADING GROUP/Gappanna Estates, Karnataka, India
(Iychettiera M. Ganapathy, Managing Director)

“ Dear Bob. Once again, thank you for the valuable contribution of your time, energy, and, above all, your years of knowledge and experience. You have been valued “goodwill ambassadors” for CESO and for Canada.”
(Gordon Cummings – President and Chief Executive Officer)
CESO International Services

DIFFERENCE COUNTS – “Graffiti & Testimonials” are random selections from written acknowledgements received un-solicited from colleagues and client’s.
*There are numerous additional testimonials available as required.

"You cannot microwave experience!" says NED

Ned Colletti, general manager of the Los Angeles Dodgers, was defending his practice of retaining veteran baseball scouts recently and was quoted in the Los Angeles Times:
"You cannot microwave experience.
The only way to get it is to live it.
I want guys who have lived it."
Colletti's quote should get you thinking. "So many younger professionals are not getting the experience necessary to become really good. Simply put, they just haven't 'lived it.' They're not staying in their positions long enough. Many seem to be just passing through". WOW! A hot topic or simply the truth? There is no question - Theory is good. Ambition is a cornerstone. However,winning or losing is what it is about! Watching the unexperienced step on hidden land mines is brutal. Your business and hard earned money should not have to pay that price! Ned has a point. A darn good one.

Use 'hands on' experience to short circuit 'glam' mistakes. That is what experience brings. Reality. CLYDESDALE HOUSE BRINGS INTEGRITY, BALANCE, EXPERIENCE, AND REALITY TO THE TABLE. WE DO NOT PLAY TO IMPRESS. WE PLAY TO WIN!
Photo (Vanessa Tuss -Brown. Professional. Experienced. Teamwork wins!)